REFUND & RETURN POLICY

At Pacific Standard Supply, we strive for complete satisfaction with every purchase. Due to the commercial nature of our product lines (janitorial, food service, packaging, and safety supplies), specific return conditions apply.

1. Return Window & Eligibility

  • Standard Stock Items: Unopened, unused standard catalog items in original packaging may be returned within 30 days of delivery.

  • Non-Returnable Items: Opened consumable items, custom or personalized supplies, clearance goods, and select sanitary/personal protective equipment (PPE) items cannot be returned due to health and hygiene standards.

2. Return Process & Restocking Fees

  • Return Authorization: All returns require prior authorization. Please contact customer support to receive a Return Merchandise Authorization (RMA) number before shipping items back.

  • Restocking Fee: A restocking fee of up to 15% may apply to non-defective commercial returns to cover handling and re-inventory processing.

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a shipping error or defective product on our part.

3. Damaged, Defective, or Incorrect Shipments

  • Claims for damaged, missing, or shorted shipments must be reported within 5 business days of delivery.

  • Please inspect all packaging upon arrival and retain all shipping materials and boxes. We will issue a replacement, credit, or full refund for verified claims.